Addressing Digital Exclusion Among Older Adults: Age UK’s Findings and Recommendations
The digital divide among older adults in the United Kingdom has become a significant concern, according to a new study by the charity Age UK. The study reveals that around 4.7 million people aged 65 and over in the UK are unable to complete essential tasks required to use the internet, while 2.3 million of them do not use the internet at all, with 48% of these individuals aged 75 and over.
The study highlights that basic tasks such as setting up WiFi connections, navigating online browsers, and keeping passwords secure are difficult for many older adults who have little experience with technology. It also points out that factors such as disabilities and financial barriers can further hinder their ability to adapt to the digital world.
Furthermore, among older adults who are online, approximately 2.5 million struggle with essential digital skills needed to thrive in today’s society, including communication, accessing information, and online safety. Age UK is calling for more support for older adults who are not digitally savvy and emphasizes the importance of providing offline options for accessing public services.
Caroline Abrahams CBE, Charity Director at Age UK, expressed concerns about the push towards digital-only services, stating that many older adults feel disregarded and disempowered when crucial services move online. Age UK recommends that public services offer affordable and accessible offline options, and that the government invest in digital inclusion programs for those who wish to go online.
As the government continues to promote a digital-by-default approach, Age UK’s recommendations include ensuring sufficient funding for offline services, developing a national Digital Inclusion Strategy, and requiring banks to maintain face-to-face services. The charity underscores the importance of balancing the push for digital innovation with the needs of older adults who may not be able or willing to fully embrace technology.
